This policy explains how all entities in the ACTIVE WORKING (AW) Group:
treat personal information that is collected on all AW websites, including information relating
to your past use of our websites and previous order details, and
Personal information is information that can be used to identify you, such as your name, address,
email address, phone number and so on, and which is not normally publicly available.
This policy only applies to websites owned or operated by entities in AW Group. So if a link on
relating to that website to understand how your personal information is managed by that third
Information collection and use
Non- registered users:
people are using them. More information on cookies and how to control the cookies we use can be
found further down the page.
All AW websites collect personal information when you register with them. The website you sign up to will
collect information such as your name, email address and post code. Once you register with that
website you will not be anonymous to us when you subsequently sign in. We collect and retain
information about your transactions with us so that we can process your transactions and deal
such as your IP address (the unique number that identifies your computer when you use the internet)
and we will record this information. We will use the information that we obtain for the following
general purposes: to fulfil your requests for products and services, improve our services, contact
you, conduct research and monitor the performance of our websites.
Information sharing and disclosure
AW and any entity in AW Group will never sell or share your personal information with any
hird party except:
to provide the products or services you've requested from our site(s) where, for
example, we use a separate company to deliver goods to you
when we have your permission
as part of any legal proceedings or regulatory investigation
where we believe it is necessary to investigate, prevent, or take action regarding illegal activities,
suspected fraud, potential threats to the physical safety of any person, violations of any AW
owned by AW that act as fundraisers for AW, sell AW products or provide AW information subject to your communication preferences.
We use three different types of cookies to help our websites work well. A cookie is a small
file of letters and numbers that we may put on your computer. These cookies allow us to
distinguish you from other users of the website and this helps us to provide you with a
good experience when you browse our website and also allows us to improve our site.
The main categories of cookies that we use are:
Cookies that are necessary to run the site. Our sites use some cookies which are
essential to keeping the site working and provide the services you need. These
include cookies that enable you to:
stay logged in for an entire visit to the site, or
add things to a shopping basket and keep them there until you decide to check out.
Cookies which help us improve the site – analytics cookies and web beacons.
'tracking cookies' or 'web beacons'. We use analytics cookies:
to see what website content is popular and how people are using the site
as they allow us to track users movement through our websites.
This type of information is amalgamated so that we can build up a
picture of how the site is performing.
to make sure we offer you a consistent service. For example,
if we are testing new website content or we want to run a survey,
already been asked to join the survey.
In addition, when we email you, we may place a tiny tag (also known as 'tracking pixel' or 'web beacon')
on the email we send out. These do not collect any personal information, but they let us know
how many people are opening and reading our emails so that we can choose more popular content.
The information we collect using analytics cookies is anonymous and does not involve collecting
the name or address of any user. The analytics cookies that we use only operate through our
websites so they and the data they collect are not shared with anyone else.
Cookies which help us get value for money from advertising.
We occasionally use other types of cookies that can track how our advertisements perform.
These cookies will help us identify which advertisements resulted in a 'click through' to Get
website or someone downloading one of our advice sheets.
A note about YouTube cookies
We have begun to embed our YouTube videos using the 'Privacy-enhanced' settings. This uses
a cookie if the video is played. More information on this setting can be found here.
The cookies we specifically use when you visit our site
By continuing to use our website you will have been deemed to have agreed to our use of
cookies subject to any preferences you may have indicated to us or any overriding browser
settings you may have.
How you can control the cookies used and placed on your computer
We use analytic cookies from two providers – Google Analytics and Adobe Site catalyst.
You can control our use of either or both of these by clicking on the following links.
you will no longer be included in any tracking data from those tools across all sites
(not just AW websites).
Adobe Site catalyst
You can control the use and placing of any cookies on your computer through the
settings you select on your internet browser. To do this, identify your internet
service provider, click on the relevant link below and follow the instructions.
PC or Mac browsers
What will happen if you disable some or all of the cookies that AW uses?
It would be impossible to use our online shop without cookies enabled, as the shopping
basket function wouldn’t work. If you would prefer not to use our website, you can order
goods by phone. Call:(+44) 20 8977 554 (Mon - Fri 9am - 5pm).
Your ability to edit and delete your account information and preferences
You can edit your AW account Information, including your address and contact details at
any time. You cannot directly change the name, address, contact details and other details of
existing orders, but can contact AW to change order details if you need to.
Contact our customer care team
We may send you certain service or administrative communications relating to AW website
relating to your account, regardless of your opt-out preferences. If you cancel your
AW Account you will no longer be sent these messages.
If you place an order with the site, we will keep a record of your details as entered at
the time of the order for as long as necessary to process your order and deal with any
AW Group may update this policy at any time. We will notify you about significant
changes in the way we treat personal information by sending a notice to the primary
email address you have provided to us or by placing a prominent notice on our website(s).